Frequently Asked Questions

You can find Rimone EV chargers on the RimoneCharge mobile app and through Google Maps.

Rimone offers both AC and DC fast charging depending on the location and user requirement. AC charging is suitable for homes, residential apartments, societies and hotels, while DC fast charging is used at locations such as highways where drivers usually have a shorter stop.

Rimone EV charging stations are equipped with standard connectors that support almost every EV in the Indian market. Users can use Type 2 connectors with AC chargers and CCS2 or CHAdeMO connectors with DC fast chargers.

Once charging starts, you can view the session status on the charging screen in the mobile app. From there, press the stop button to end the charging session. The connector will unlock once the session has ended.

Yes. Rimone offers charger reservation on supported stations so a charger can be ready for you when you arrive.

It depends on the charger. If the charger has two sockets, two EVs can be charged simultaneously. This feature is mostly available with DC fast chargers in the Rimone network, while Level 2 chargers usually have a single socket for one EV at a time.

Rimone Customer Care is available to help. Contact us at +91-7696072280.

First, make sure the charging session has stopped. If the connector is still not disconnected, try these steps:

• Lock and unlock the doors with your car key so the car can release the socket.
• Check whether your EV has a manual connector lock or unlock button on the dashboard.
• Support the cable weight, then try unlocking the connector again.

If the connector still does not release, contact Rimone Customer Care at +91-7696072280.

If power is interrupted while your EV is charging, the current charging session will end and you will be billed only for the energy consumed before charging stopped. You can restart the session once power is restored.

Charging speed can depend on several factors, including:

• Battery level or state of charge: Batteries usually charge fastest when they are nearly empty.
• Charging duration: As the battery fills up, the charging rate slows to help protect battery life. Above 80% SOC, an AC Level 2 charger may be a better fit.
• Battery temperature: Very hot or cold weather can reduce charging rate.
• Battery condition: Batteries can lose capacity over time, as defined by the vehicle warranty.
• Vehicle current and voltage limits: Both the vehicle and charger have limits that affect delivered power.

• Recharge your EV once the battery is below the 10% mark.
• Consider switching to Level 2 charging once the battery reaches 80%.
• Preserve range by using your EV's regenerative braking where available.