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FREQUENTLY ASKED QUESTIONS

Have questions about EV charging? RIMONE has answers to it.

How To Richarge?

You can find Rimone EV chargers on our mobile app and also using Google Maps.

Rimone offers both AC and DC fast charging to its users as per the location and the user requirements. We offer AC charging at locations like home, residential appartments, societies, hotels etc. and fast charging on highways where users has short stay.

Rimone EV Charging stations are equiped with the standard connectors that support charging for almost every EV in the Indian Market. Users can use Type2 connector while using AC chargers and CCS2 & CHAdeMO with DC Fast chargers.

Once charging started, you will get its status on the charging screen of your mobile app. From there only, you can stop the charging session in case you want to end up early. Press the stop button and the charging session gets ended and the connector will get unlocked.

Absolutely!!! Rimone offers reservation of a charger to its users so that whenever they reach the station charger must be ready for them to charge.

It depend upon the charger you are using to charge. If it has two sockets, then two EV can be charged simultaneously. This feature is mostly available with DC fast chargers at Rimone network, where as Level2 Chargers have only single socket which means only one EV can be charged at a time.

How to Fix?

Don't worry Rimone got you covered. Rimone Customer Care is always there to help you out at +91-7696012280.

First ensure that the charging is stopped. If it is still not disconnected try the following tips.
  • The car should release the connector automatically, you can use the key to lock and unlock the doors, this will release the socket.
  • Some of the EV's have a manual button to lock/unlock the connector on the dashboard, try using that.
  • Sometime the connector stuck due to the weight of the cable, try supporting the cable and then unlock the connector.
Still there's a problem, contact Rimone customer care at +91-7696012280.

In case of power outage while your EV is charging, your current charging session will end and you will be billed for the amount of energy consumed before the charging stops. You need to restart the charging session once the power supply restores.

The charging speed will depend on several factors including:
  • The battery level or, the "State of Charge" Batteries charge fastest when they are nearly empty (low SOC)
  • The duration of your fast charge As the battery fills up, the charging rate slows down to maximize the battery life. Above 80% SOC, it might be better to switch to an AC Level 2 charger.
  • The battery temperature Batteries don't like to be too hot or too cold. During extreme weather (hot or cold), your charging rate will be slower.
  • Battery deterioration Batteries can deteriorate over time and lose capacity. The normal loss of a battery's capacity is defined by the vehicle's warranty.
  • Your vehicle's current and voltage limits. Imagine electricity as water flowing through a pipe. The amount of power (kW) you receive is the product of Voltage (V) and Current (A). Both your vehicle and the charger have voltage and current limits.

  • Recharge your EV once the battery is below 10% mark.
  • Switch to a level 2 charging once the battery level reaches 80%.
  • Preserve the range of an EV by using your EV's regenerative braking.

Need Help?

Query Not Solved ? You need any help, Rimone Customer Care is always there to help you out.